RETURNS AND EXCHANGE POLICY

Not satisfied with your product? You can return your order within 14 days of receipt.

Please let us know within 14 days of receiving your product that you would like to exchange or return it. You can do this by sending an email to info@j-noor.com or via the contact form. Please clearly state the reason for the return/exchange, your order number  and your contact details, and only send your return after you have contacted us.

 You can send your returns to:

J’NOOR

Osdorpplein 818 F

1068 TD AMSTERDAM

The Netherlands

The costs and risk of the return shipment are for the customer; this also applies to products that are exchanged. Please make sure your return has sufficient postage and don't forget to include your invoice number.

 

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need a confirmation of the order and your order number. 

 

Exceptions / items that cannot be returned

Unfortunately, sale items and gift cards cannot be returned.

Please note!

Please make sure the products/items do not get dirty when trying them on. For hygiene reasons, soiled items cannot be taken back. See below for the conditions for a returned item and/or shipment.

Your return must meet the following conditions:

• The item must be returned unused, unwashed, undamaged and in its original packaging.
• The item must not show any signs of wear, such as perfume, smoke or cooking odours. 
• The item cannot be returned if any stones have come loose.  
• Returns must reach us within 14 days of receipt. Returns received after this period may be refused.

 Items that do not meet these conditions will not be accepted. J’NOOR reserves the right to refuse returns if there is reason to believe the products have been used or damaged through no fault of ours. This also applies if the items have been handled incorrectly. For detailed washing instructions, please read our washing and care advice.

 

Refunds
Once we have received and inspected your return, we will notify you and let you know whether your return has been approved. If approved, you will automatically be refunded to your original payment method within ten business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@j-noor.com.