Returns & Exchange Policy

RETURN AND EXCHANGE POLICY

Not satisfied with your product? You can return your order within 14 days of receipt.

Please request to notify us within 14 days of receiving your product if you wish to exchange or return it. You can let us know by sending an email to info@j-noor.com or via the contact form. Clearly state the reason for the return/exchange, your order number, and your contact details; please only return the items after contacting us.

You can send your returns to:

J’NOOR

Osdorpplein 818 F

1068 TD AMSTERDAM

The costs and risks of the return shipment are for the customer; this also applies to products being exchanged. Please sufficiently stamp your return shipment and do not forget to include your invoice number.

Legal 14-day reflection period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase and the order number.

Exceptions/non-returnable items

Sale items or gift cards cannot be returned.

Please note!

Ensure that products/items do not get dirty when trying them on. For hygienic reasons, soiled items cannot be accepted. See below for the conditions of a returned item and/or shipment.

Your return must meet the following conditions:

  • The item must be returned unused, unwashed, undamaged, and including the original packaging.
  • The item must not show signs of wear such as perfume, smoke, or cooking odors.
  • The item will not be accepted if stones have fallen out.
  • Returns must be received by us within 14 days of receipt. Outside of this period, the return may be refused.

Items that do not meet these conditions will not be accepted. J’NOOR reserves the right to refuse returns if it is suspected that the products have been used or damaged through no fault of our own. This also applies if the items have been handled incorrectly. For extensive washing instructions, read our washing and/or usage advice.

Refunds
Once we have received and inspected your return, you will be notified, and we will let you know whether the return has been approved. Upon approval, you will be automatically refunded via the original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Contact us at info@j-noor.com if it has been more than 15 business days since we approved your return.